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‘I found it marvelous. I said to myself: I am not alone!’ – voices of mistreated older persons who received direct services from non-for-profit agencies
Isabelle Maillé
Marie Beaulieu
Sophie Éthier
Abstract
Not much is known on the experiences of older persons who received services following an experience of mistreatment. This paper aims to expose such experiences. The results are extracted form a large study on specialized non-for-profit agencies (NFPA) in the field of mistreatment of older persons in Canada. Eleven in-depth interviews were conducted with older persons who experienced mistreatment and received services from NFPA. Based on the sociological theory of experience (Dubet), a thematic analysis followed by a typological analysis lead us to identify 4 types of experiences of accompaniment: beneficial accompaniment, positive accompaniment, threatening accompaniment and discontinuous accompaniment. The results reveal that two main factors influence the experience of accompaniment: the way older persons perceive the idea of seeking help and the nature of interactions with practitioners or volunteer staff from the NFPA. This paper ends by a series of suggestions for practice and research.
Keywords:
Mistreatment of older persons, accompaniment, non-for-profit agencies,, sociology of experience, help-seekingDetails
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