Eisenbardt, M. et al. 2024. Exploring Cross-National Differences in Consumer Engagement: A Comprehensive Study of Business Processes, Interaction Methods, Incentives, and ICT Utilisation in the HoReCa Sector in Poland and the UK. Forum Scientiae Oeconomia. 12, 3 (Sep. 2024), 93–113. DOI:https://doi.org/10.23762/FSO_VOL12_NO3_5.