BEDNARSKA, Marlena A.; ŁUKA, Paweł. Customer-directed counterproductive work behaviour in a high-contact service environment – selected antecedent and consequent variables. Forum Scientiae Oeconomia, [S. l.], v. 10, n. 4, p. 47–66, 2022. DOI: 10.23762/FSO_VOL10_NO4_3. Disponível em: https://ojs.wsb.edu.pl/index.php/fso/article/view/622. Acesso em: 18 sep. 2026.