EISENBARDT, Monika; MULLINS, Roisin; DETTMER, Sandra. Exploring Cross-National Differences in Consumer Engagement: A Comprehensive Study of Business Processes, Interaction Methods, Incentives, and ICT Utilisation in the HoReCa Sector in Poland and the UK. Forum Scientiae Oeconomia, [S. l.], v. 12, n. 3, p. 93–113, 2024. DOI: 10.23762/FSO_VOL12_NO3_5. Disponível em: https://ojs.wsb.edu.pl/index.php/fso/article/view/1296. Acesso em: 18 sep. 2026.