Published : 2021-09-30

Digital trust – asystematic literature review


Digital technologies, such as social networks, smartphones, block chainsorbig data, have become an indispensable part of our lives in recent years. They have a significant impact on our daily lives, even in crucial areas such as health, finance, and education. Recognising this, organisations presently face a difficult challenge – to create consumer digital trust. It should be noted that most studies have focused on the establishment of digital trust without identifying and considering the basic definition of “digital trust”. The purpose of this article is to provide insights regarding the state of the art of digital trust, and to suggest areas for future research. Using a systematic literature review, this paper provides an overview of the literature. The most important conclusionto be derived from this study is that there is no single generally accepted definition of digital trust. Although the early research on “digital trust” can be traced back to 1996, it was only after 2016 that the number of papers on this topic increased substantially.





Download files


Citation rules

Pietrzak, P. . ., & Takala, J. . (2021). Digital trust – asystematic literature review. Forum Scientiae Oeconomia, 9(3), 59–71.

Altmetric indicators

Cited by / Share

Wydawnictwo Naukowe Akademii WSB
1c Cieplaka Street
41-300 Dąbrowa Górnicza, Poland
tel. +48 32 295 93 59
O platformie:
Copyright 2019 by Akademia WSB
OJS Support and Customization by LIBCOM
Platform & workfow by OJS/PKP
More information about the publishing system, Platform and Workflow by OJS/PKP.