Digital trust in the workplace: Testing a new instrument on a multicultural sample

Markus  Launer; Fatih  Çetin; Joanna  Paliszkiewicz

doi:10.23762/FSO_VOL10_NO1_2

Published : 2022-03-30

Vol. 10 No. 1 (2022)

Digital trust in the workplace: Testing a new instrument on a multicultural sample

Markus Launer

https://orcid.org/0000-0001-9384-0807

Fatih Çetin

https://orcid.org/0000-0002-2487-9553

Joanna Paliszkiewicz

https://orcid.org/0000-0002-6250-0583

DOI: https://doi.org/10.23762/FSO_VOL10_NO1_2

Abstract

The theme of digital trust is of the utmost importance during the digital transformation of our workplaces and society. Rapidly changing technological innovations disrupt lives and workplaces. Such a transformation influences an employee’s feelings and self-esteem pertaining to their work and life. It changes the way people believe in the ability, reliability, and power of something or someone. This study suggests a new instrument for the measurement of digital trust in the workplace based on three dimensions: technology, people, and processes. We used a worldwide sample consisting of 5575 employees working in different countries and industries, employing a snowball sampling method. An online survey was used to collect data after translating items into different languages. In order to test the proposed model, the factorial structures and internal consistencies were calculated. The results showed that the 50-item questionnaire is a valid and reliable instrument for measuring the core structure of a digital trust model. Moreover, the affirmed 10 subdimensions present a constructional basis for understanding the main drivers of digital trust in the workplace. This study builds and tests a new three-dimensional model of digital trust in the workplace. Focusing on employees’ trust perceptions of technologies, people, and processes in the workplace, this study presents three factors which are fundamental to answering the question of what influences employees’ digital trust in the workplace. This study proposes a valid and reliable instrument for measuring digital trust in the workplace in different environments.

Keywords:

digital trust, e-Trust, scale development, validity, reliability

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Launer, M. ., Çetin, F. ., & Paliszkiewicz, J. . (2022). Digital trust in the workplace: Testing a new instrument on a multicultural sample. Forum Scientiae Oeconomia, 10(1), 30–47. https://doi.org/10.23762/FSO_VOL10_NO1_2

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Markus Launer

m-a.launer@ostfalia.de
https://orcid.org/0000-0001-9384-0807

Affiliation:

Ostfalia University of Applied Sciences

Bio Statement (e.g., department and rank)

Markus Launer received his Ph.D. in Economics from the Tallinn University of Technology, Estonia, in the European Doctoral Programme. He earned his master’s degree from the University of Mannheim, Germany. He is a professor of business administration and service management at Ostfalia University of Applied Sciences (Suderburg Campus), Germany. Markus researches in the fields of digitalisation and social sciences as well as sustainability and supply chains. Financed by the European Union and the state of Lower Saxony, Germany, he has undertaken research in two EU projects on digital trust and intuition in the workplace. In a follow-up study with 30 researchers, he conducted global research in 13 languages and 30 countries. He is the author of several publications including journal articles, book chapters, and proceedings. He organises an international Service Management Congress on an annual basis.

Fatih Çetin

fcetin@ohu.edu.tr
https://orcid.org/0000-0002-2487-9553

Affiliation:

Niğde Ömer Halisdemir University

Bio Statement (e.g., department and rank)

Fatih Çetin is a professor of Management in the Department of Business Administration at Niğde Ömer Halisdemir University in Turkey. His research focuses on the field of positive or ganisational behaviour and knowledge management studies. He has authored over 100 publications including journal articles, book chapters, and proceedings. His recent research has appeared in the Journal of Computer Information Systems, The Journal of General Psychology, Eurasian Business Review, Management Research Review, and the 79th Annual Meeting of the Academy of Management.

Joanna Paliszkiewicz

joanna_paliszkiewicz@sggw.edu.pl
https://orcid.org/0000-0002-6250-0583

Affiliation:

Warsaw University of Life Sciences

Bio Statement (e.g., department and rank)

Joanna Paliszkiewicz is a full professor at the Warsaw University of Life Sciences (WULS—SGGW), where she is the director of the Management Institute. She is also an adjunct professor at the University of Vaasa in Finland. She is renowned in Poland and abroad for her expertise in management issues: knowledge management and trust management. She has published over 220 papers/manuscripts and is the author/co-author/editor of 14 books. She has been a part of numerous scholarship endeavours in the United States, Ireland, Slovakia, Taiwan, the United Kingdom, and Hungary. She has actively participated in presenting research results at various international conferences. Currently, she serves as the deputy editor-in-chief of the Management and Production Engineering Review. She is an associate editor for the Journal of Computer Information Systems, Expert Systems with Applications and Intelligent Systems with Applications. She is the vice-president of the Polish Association for Production Engineering. She also serves as chair of the International Cooperation in the European Business Club. She serves as the vice-president of the International Association for Computer Information Systems in the United States. She is a board member of the Intellectual Capital Accreditation Association, and is actively involved in participating in the scientific committees of many international conferences. She was named the 2013 Computer Educator of the Year by IACIS.